Support

This page is for anyone using Illahee who has a question or has hit a problem. There is no account to recover and no subscription to cancel, so most of what people need is here.

A word looks wrong

Tap the word in the app and report it. What you write goes to the Language Program's own queue, in English, with no name or account attached. That is the right route — the Program decides what the words are, not us.

The words in the app right now are not real Chinuk Wawa. They are invented placeholders so the software can be tested, and they are labelled as such. Real words arrive only if the Chinuk Wawa Language Program decides they should.

Something is broken

Email jasonepage@gmail.com with what you were doing and what happened. Say which iPhone or iPad you have if you know. There is one person answering, so it may take a day or two.

Common questions

Where is my progress? On your phone. It isn't sent anywhere, which also means it does not follow you to another device, and deleting the app deletes it.

I have a community code and it stopped working. The Language Program issues those codes and can withdraw them. Ask the Program.

Why isn't it on the App Store? Because the Language Program has not said it should be. It is shared through TestFlight until they do.

Is my child's information safe? Nothing is collected about anyone. See privacy.

Is there an Android version? No. Whether there should be is a question for the community rather than an assumption on our part.